By using Mazoon Store (mazoonstore.com) or placing an order, you agree to these terms. The store is operated by Mazoon Software & Trading, Al Khoudh, Muscat, Sultanate of Oman.
Products and prices
- We show every product with photos and a description that match the real item; colours may look slightly different depending on your screen.
- Prices are in Omani rials, and the price that applies is the one shown when you confirm your order. Prices shown in other currencies are for guidance only.
- If a product shows an obvious pricing error, we will contact you before processing the order to confirm or cancel it.
Orders
- You can cancel your order free of charge before it ships by contacting us.
- We may be unable to fulfil an order if an item is out of stock or cannot be delivered; in that case any amount paid is refunded in full.
Shipping and delivery
- We deliver to every governorate of the Sultanate of Oman through approved shipping companies.
- You choose the shipping company at checkout; the shipping cost is shown before you confirm and is paid by the customer.
- Delivery time depends on the shipping company and the area, and we will let you know when your order is confirmed.
- Please check your parcel on delivery and tell us straight away about any visible damage or missing items.
Payment
- Currently available: cash on delivery.
- Online payment through licensed payment gateways will be added as it becomes available; we never store your card details.
Exchanges and returns
Defective or non-conforming products
Under the Executive Regulation of Oman's Consumer Protection Law:
- If a product is defective, does not match its specifications or the description shown, or you received a different item from the one you ordered, you may exchange it or return it for a refund within 15 days of delivery, at no extra cost, and we cover the shipping.
- Proof of purchase (order number or invoice) is required, and the defect must not result from misuse.
Returns for other reasons
- We accept exchanges or returns within 15 days of delivery if the product is unopened and in its original condition and packaging; the customer pays the shipping.
- This does not cover chemical, liquid or personal-care products once opened, for safety reasons.
Refunds
Refunds are made within 7 working days of our receiving the returned product, by the original payment method, or by bank transfer for cash-on-delivery orders.
How to request an exchange or return
Message us on WhatsApp at +968 9709 1987 with your order number and photos of the product, and we will arrange the next steps with you.
Warranty
Products covered by a warranty under the regulations carry that warranty, or the manufacturer's warranty if it is longer.
Your account and privacy
You are responsible for keeping your password confidential and your details accurate. Your personal data is handled under our Privacy Policy.
Governing law
These terms are governed by the laws of the Sultanate of Oman and do not limit any right granted by the Consumer Protection Law.
Contact us
- WhatsApp / phone: +968 9709 1987
- Email: [email protected]
- Address: Al Khoudh, Muscat, Sultanate of Oman
Changes to these terms
We may update these terms when needed; the latest version published on this page applies.
Last updated: September 2026